At MYLE AI Automation ("MYLE AI Automation," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, submit information through our forms, booking pages, or messages, or work with us for website, automation, messaging, artificial intelligence, and related digital services (collectively, the "Services").

By using this website or working with MYLE AI Automation, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy works together with, and is incorporated into, our Terms of Service to ensure consistent legal coverage for all users. Where this Privacy Policy addresses how information is handled, the Terms of Service governs the broader rules and conditions of using our website and Services. If you do not agree with this Privacy Policy, please do not use our website or Services.

1. Data Controller Information

MYLE AI Automation is the entity responsible for deciding how and why your personal information is processed. For the purposes of applicable data protection laws (including the EU/UK General Data Protection Regulation ("GDPR") where it applies and the California Consumer Privacy Act, as amended ("CCPA/CPRA")), MYLE AI Automation acts as the "data controller" (or "business") for personal information collected through our website and Services.

Where we handle personal information on behalf of our clients (for example, information about a client’s own customers that flows through automations, CRM records, or messaging workflows we operate), we generally act as a "data processor" (or "service provider") and process that information according to our client’s instructions and the agreement between us.

2. Types of Personal Data We Collect

We collect information that you provide directly to us, information generated through your use of our Services, and information collected automatically. The categories of personal data we may collect include, but are not limited to:

a. Information You Provide Directly

Identity and contact details, such as your name, email address, phone number, and mailing address.

Business information, such as business name, website, social media links, logos, service descriptions, pricing, and photos.

Account and access credentials you choose to share to enable our Services, such as website access, domain access, CRM access, or social media access.

Content and communications you submit through our forms, messages, booking requests, or during calls and consultations.

b. Information Collected Automatically

Website usage data, such as pages visited, referring pages, links clicked, and time spent on pages.

Device and technical data, such as device type, browser type, operating system, and IP address.

General location data derived from your IP address (such as city or region), not precise geolocation.

Cookies and similar tracking technologies, as described in the "Cookies and Tracking Technologies" section below.

c. Service and Automation Data

Chat transcripts, automated message logs, and AI-assisted conversation records generated through our systems.

Call recordings, where applicable and permitted by law.

Automation logs, workflow activity, and usage metrics generated through our systems and connected platforms.

We do not intentionally collect special categories of sensitive personal data (such as health, biometric, or financial account information) unless you voluntarily provide it, and we ask that you do not submit sensitive information through our forms or messages unless it is necessary and requested.

3. How and Why We Process Your Personal Data (Processing Purposes)

We process your personal data for the following purposes, relying on lawful bases such as your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations:

To respond to your inquiries, questions, and requests.

To schedule appointments, calls, and consultations.

To provide, operate, and maintain our Services, including website setup, lead capture, calendar booking, automated follow-ups, FAQ response systems, message automation, and CRM organization.

To send follow-up communications, service updates, and information related to your inquiry or project.

To monitor performance, troubleshoot issues, and improve our systems, workflows, and customer experience.

To operate and improve automation logic and business processes.

To protect the security and integrity of our website, accounts, and Services, and to detect, prevent, and address fraud, abuse, or unlawful activity.

To comply with applicable laws, regulations, and legal obligations, and to enforce our Terms of Service.

AI Model Training and Improvement

Some of our Services use artificial intelligence, automated replies, and machine learning workflows. Where permitted by law and consistent with this Privacy Policy, we may use aggregated and anonymized data — that is, data that has been stripped of information that directly identifies you — to develop, train, evaluate, and improve our AI models and automation logic. We take steps designed to prevent the re-identification of individuals from aggregated and anonymized data. We do not sell your personal information, and we do not sell your customer data.

Third-Party AI Providers

To deliver AI-assisted features, we may transmit certain inputs (such as messages, prompts, or conversation content) to trusted third-party AI providers that supply the underlying language models and processing infrastructure. These providers process this data on our behalf to generate responses and power automations. We seek to work with providers that maintain appropriate security and privacy commitments, and, where required, we rely on data processing agreements or equivalent safeguards. You should be aware that AI-assisted outputs are generated by these systems and, as described in our Terms of Service, may occasionally be inaccurate, incomplete, or delayed and should be reviewed by a human before relied upon.

4. Third-Party Platforms and Data Sharing

We may share your information with trusted tools, platforms, and service providers that help us operate and deliver our Services. These may include, but are not limited to, CRM systems (such as GoHighLevel), website hosting tools, email providers, SMS and messaging providers, scheduling and calendar tools, analytics tools, payment processors, social media platforms (such as Facebook and Instagram), domain providers, and AI and automation services.

We share personal data with these third parties only as needed to provide the Services, and we require or expect them to handle your information consistent with applicable law. We do not control third-party platforms and are not responsible for their independent privacy practices; we encourage you to review their privacy policies. As described in our Terms of Service, we are not responsible for outages, policy changes, or service interruptions of third-party platforms.

We may also disclose personal data: (a) to comply with a legal obligation, court order, or lawful government request; (b) to protect and defend our rights, property, or safety, or that of our users or others; (c) in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected; and (d) with your consent or at your direction.

We do NOT sell, rent, or trade your personal information, and we do NOT sell your customer data.

5. Communication Consent

By submitting your information, booking a call, or contacting us through our website, you agree that MYLE AI Automation may contact you by phone, email, or text message regarding your request, inquiry, or Services.

Message and data rates may apply. You can opt out of text messages at any time by replying STOP. You may also request that we stop contacting you at any time by using the contact details in this Privacy Policy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to understand website activity, remember your preferences, and improve performance and functionality. Cookies are small files stored on your device that help us recognize returning visitors and analyze how our website is used.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions and may limit certain features.

7. International Data Transfers

MYLE AI Automation is based in the United States, and the information we collect may be processed and stored in the United States or in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence. Where we transfer personal data internationally and applicable law requires it, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of data and the reason we collected it. For example, contact and inquiry information is generally retained for the duration of our relationship with you and for a reasonable period afterward; service, automation, and usage logs are retained as needed to operate, secure, and improve the Services; and records required for legal, tax, or accounting purposes are retained for the periods required by applicable law.

When personal data is no longer needed, we take reasonable steps to securely delete, anonymize, or de-identify it. Aggregated and anonymized data that no longer identifies an individual may be retained and used for legitimate business purposes, including improving our AI models and automation logic.

9. Your Privacy Rights (GDPR / CCPA Alignment)

Depending on your location and applicable law, you may have certain rights regarding your personal information. We honor these rights consistent with the GDPR, the CCPA/CPRA, and other applicable data protection laws.

Rights That May Apply to You

Right to Access — to request confirmation of whether we process your personal data and to obtain a copy of it.

Right to Rectification / Correction — to request correction of inaccurate or incomplete personal data.

Right to Erasure / Deletion — to request deletion of your personal data, subject to legal exceptions.

Right to Restrict or Object to Processing — to request that we limit or stop certain processing, including processing based on legitimate interests or for direct marketing.

Right to Data Portability — to receive certain personal data in a portable, machine-readable format.

Right to Withdraw Consent — to withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

Right to Opt Out of Sale or Sharing — the right to opt out of the sale or sharing of personal information. As noted above, we do not sell or share your personal information in this manner.

Right to Non-Discrimination — the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us using the details in this Privacy Policy. We may need to verify your identity before responding to protect your information. We will respond within the timeframe required by applicable law. You will not be charged for making a request unless it is manifestly unfounded or excessive, as permitted by law.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident, you may designate an authorized agent to make a request on your behalf, subject to verification.

10. Enterprise-Grade Security Measures

We take the security of your personal data seriously and implement reasonable and appropriate technical, administrative, and organizational measures designed to protect it against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include:

Encryption of data in transit using industry-standard protocols (such as TLS/SSL) and, where appropriate, encryption of data at rest.

Access controls and the principle of least privilege, so that personal data is accessible only to authorized personnel and systems that need it.

Secure, reputable third-party hosting and infrastructure providers with established security programs.

Authentication safeguards and, where available, multi-factor authentication for administrative access.

Monitoring, logging, and regular review of systems to detect and respond to potential security incidents.

Data minimization and retention practices designed to limit the personal data we hold to what is necessary.

Vendor due diligence and, where appropriate, data processing agreements with service providers and AI providers.

While we take these steps to protect your information, no online system, transmission, or storage method can be guaranteed to be completely secure. You share information with us at your own risk, and we encourage you to use strong, unique passwords and keep the security software on your devices up to date. In the event of a data breach affecting your personal data, we will notify you and applicable authorities as required by law.

11. Governing Law and Jurisdiction

This Privacy Policy, and any dispute or claim arising out of or relating to it or to the handling of your personal information, is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles. You agree that any legal action or proceeding arising out of or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Lake County, Florida, and you consent to the personal jurisdiction and venue of those courts. This governing law provision does not override any mandatory rights or protections available to you under the data protection laws of your country or state of residence.

12. Children’s Privacy

Our website and Services are intended for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

13. Relationship to Our Terms of Service

This Privacy Policy is part of, and should be read together with, our Terms of Service. Your use of our website and Services is governed by both documents. In particular, the Terms of Service contains important provisions regarding AI and automation disclaimers, third-party platforms, limitation of liability, data and usage logs, communication compliance, and your responsibilities. Together, these documents are intended to provide consistent legal coverage for all users. If there is a conflict between this Privacy Policy and the Terms of Service specifically regarding the handling of personal information, this Privacy Policy will control on that issue.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices. The latest version will always be posted on this page, and the "Effective Date" will indicate when it was last updated. Your continued use of our website or Services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us at:

MYLE AI Automation
Website: myleai.org

Email: [email protected]

Phone: +1 352-604-4273